BILLING/ REGISTRATION
I want to register a domain, but it's not available, even though it's expired.
I tried to register/transfer a domain, and it didn't go through, but it looks like I was charged?
HOSTING
TRANSFERS/ RENEWALS
I bought my domain with another registrar, can I renew it with you?
I paid for a domain transfer, but I had to renew it with my prior registrar. What do I do now?
I got the transfer approval email, but when I clicked on the link, it came up as "Invalid Key"
My transfer got denied by my previous registrar. Can I resubmit it?
How do I disable renewal notices for my domain and let it expire?
ACCOUNT INFORMATION
How can I change the registrant info?How can I sell my domain to someone else?
I have more than one account. Can I merge them all into one?
REGISTRATION
The cost to register a domain name is $15.00 per year. As long as you pay
the yearly fee, the domain is yours.
If there's a domain you'd like to check availability for, you should enter
it into the searchbox on our homepage. If it's available, click the checkout
button and go through the registration process.
The first time you register a name with Darkover Domains, you'll need to
set up an account with a username and password. This is how you will get access
to your domains later. You may specify whatever username and password you'd
like, as long as it has not been taken by another applicant. If your username
has been taken, you will have to specify another username.
Continue on through the registration process, and your name will be submitted.
You will get a confirmation email at the email address you've chosen. You
will also receive all email correspondance through that email address, as
well.
If you have any other questions, just let me know.
RECEIPT
In order to keep our costs low, Darkover Domains does not do any paper billing.
All of our transactions are conducted online.
Therefore, we cannot send you a receipt, as we have no capabilities for such.
You can, however, log in to our management section to get a listing of your
domains and when they were purchased, and use in combination with your credit
card statement, which will have a charge from us- "Domain Registration" as
your proof of purchase.
BILLING- AUTHORIZATIONS
When you attempt to make a purchase in our credit card system, we "authorize"
funds on your credit card. This is not a charge, but a test to see if you
have the funds available for the purchase. After the authorization returns
a result of sufficient funds, we attempt to register the domain(s). If the
domain registration fails for any reason, there will be a void that accompanies
the attempted charge. The net result is that there will be no charge that
posts to your account.
There is still, though, that authorization on your credit card. This authorization looks like a charge, and will reduce your available credit, but will expire on its own within a few days on most cards. Some card systems, notably debit cards and PayPal cards (because they both deal with your bank account) hang on to authorizations longer. You should contact your credit provider for the specific authorization policy.
It is for this reason that we recommend contacting
technical support if you are having trouble registering a domain. If you continue
to submit time after time, you will rack up a large number of authorizations,
and may run out of available credit or freeze your account funds. You may
even cause your credit card company to suspect fraud, and they will put a
hold on your card.
BILLING- CVV2
CVV2 is a security measure we require for all transactions. Since a CVV2 number
is listed on your credit card, but is not stored anywhere, the only way to
know the correct CVV2 number for your credit card is to physically have possession
of the card itself. All VISA, MasterCard and American Express cards made in
America in the past 5 years or so have a CVV2 number, while those in Europe
and Asia will be joining the CVV2 program shortly.
For a complete explanation of the CVV2 number,
and how to locate it on your credit card, click here:
https://secure.onlineaccess.net/cart/cvv2.php?IYD=&ID=32278048020601806eeb1ac9df1f79ad
If you have any other questions about your
CVV2 number, please contact your bank or credit card issuer.
HOSTING - no hosting
Darkover Domains does offer web
hosting however does not offer web design.
You will need to contract out for separate Once you have hosting, obtain your
new host's DNS (Domain Name Server) Information. Once you have their DNS info,
you can return to the ItsYourDomain website and update your DNS records online,
gaining access to our Member Login area with your username and password.
Or, if you have a free site (such as a members site with AOL, Geocities, Mirror
Pages or MeFree), you
can point your domain there by using our URL-forwarding option.
HOSTING II - changing hosting
You have several options to change the hosting of your domain.
The first option is the most direct. You can contact your host, and obtain
your new host's DNS (Domain Name Server) Information. Once you have their
DNS info, you can return to the ItsYourDomain website and update your DNS
records online, gaining access to our Member Login area with your username
and password. Choose the Change DNS Info link, then select the domain you
wish to change the hosting for and enter your new DNS information.
Some hosts, though, will not allow unique domains to point to your site. In
that case, you'll need the second option. That is our URL-forwarding service.
URL-forwarding is a function of the management control panel. Access the Manage
section through our Member Login with your username and password, and select
the URL-forwarding link. You can pay the nominal fee of just $6.00 per name
per year to receive banner-free forwarding to the URL of your choice.
You can use a www URL- http : //www.yourcompany.com/yourexamplesite.html,
or a host URL- http : //12.34.56.789.
Both options will take 24-48 hours to take effect.
HOSTING III - changing DNS
Your host should have given you the primary and secondary DNS information.
This information will usually take this form:
Primary Hostname- ns1.examplehostname.com
Primary IP- 123.45.67.8
Secondary Hostname- ns2.examplehostname.com
Secondary IP- 123.45.67.9
You can log on to our website at www.darkover.com/register/, and click the "Member
Login" link in our "Manage" section. Enter the username and password you chose
at the time of registration. If you have forgotten the username and password
you chose, you may enter the email address you entered at the time of registration
to have your username and password emailed to you.
After you log in, you will see links to the actions you can perform. Click
the "Change DNS Info" link. You will be able to see the current nameserver
info listed. Select the domain(s) whose hosting you wish to alter, and click
the "Continue" button.
On the next screen, you will be able to enter the hosting information your
host has given to you. Replace the current servers with the new server info
(you may omit the IP addresses, as they are optional), and click the "Continue"
button. Your new DNS information will be automatically entered, if it is verified
to be valid.
It will take a couple of days (24 - 48 hours) for your change to propagate
Internet-wide.
URL-FORWARDING
URL-forwarding is available as a service from Darkover Domains. URL-forwarding
is a function of the management control panel.
Access the Manage section through our Member Login with your username and
password, and select the URL-forwarding link. You can pay the nominal fee
of just $6.00 per name per year to receive banner-free forwarding to the URL
of your choice.
You can use a www URL- http : //www.yourcompany.com/yourexamplesite.html,
or a host URL- http : //12.34.56.789.
It will take a couple of days for your change to propagate Internet-wide.
Your domain will be hosted on our servers, and will pull up the webpage you
specify. Therefore, you cannot specify meta tags or other domain information.
Your name will be in the address bar of the browser window at all times- your
"real" web address will be hidden.
You may change your forwarding destination
at any time through the management control panel. Simply log back in to the
Enable URL-forwarding section, and update your web address. Click the Enable
URL-forwarding to update the address.
EMAIL FORWARDING
Email forwarding is available as a service of Darkover Domains. You can
have "anymailrecipient @ yourdomain.com" mail forwarded to any existing email
address.
To activate email forwarding, log on to the Manage section via the Member
Login link on the left-hand side of our website. Enter your username and password.
If you have forgotten your username and password, enter the email address
you used at the time of registration, and we will email you your username
and password.
Once you've logged on, click the Enable Email Forwarding link. Select what
email address you'd like to set up for your domain, as well as the email address
you'd like to forward that email to. If your real email address changes, no
problem. Just return to the Control Panel and the email forwarding section
and update your email address.
The cost for email forwarding is $6.00 per year for up to 10 addresses. You
may purchase an additional 10 addresses for $6.00. It will take 24-48 hours
for your email to begin forwarding.
TRANSFERS
If your domain was registered with another registrar, you can transfer it
to OrderYourDomains.com.
The cost to transfer a domain is just $11,95, and this adds one year on to
your registration term. For example, if your name expires in January of 2002,
you can transfer it to us and once the transfer is complete, the new expiration
date will be January of 2003.
To begin, click on the Transfer Registrars link at www.darkover.com/register/.
If you have an existing account with us, enter your username and password.
If you have never used our services before, click on the New Users button,
and set up an account with a username and password. This is how you will get
access to your domain once the transfer is complete.
You will receive confirmation of your request immediately. Also, within 24
hours, the administrative contact listed in the WHOIS record will be asked
to verify the transfer request. Please make sure that the admin contact's
email is up-to-date before submitting a name for transfer.
In the admin approval email, there will be a link to click on, and a code
to cut and paste. Once you've approved the transfer, your prior registrar
may email you their own confirmation letter. Read it carefully and follow
the instructions. Once you've approved the transfer with them, your name should
migrate to our system within 5-7 days. FOR THIS REASON, WE RECOMMEND THAT
YOU BEGIN THE TRANSFER PROCEDURE AT LEAST TWO WEEKS PRIOR TO THE EXPIRATION
DATE.
The information currently contained in your domain will remain the same prior
to, during and after the transfer. Once the domain has successfully transferred
to our system, you may begin using the online management system to make any
changes you like.
TRANSFERS IV - NSI
If your domain will not transfer because it has expired, or if your registry
has it locked until you renew it, you do have a couple of options. One is
to pay the registrar their fee to renew it for a year, and then continue the
transfer. The other is to allow the name to be released, and then try to re-register
it. We don't recommend the second option under any circumstances.
It's entirely possible that someone else will get your domain before you have a chance to reserve it. Additionally, it is the policy of some registrars (most notably Network Solutions) not to release the domain no matter how long it has been expired. If you want the domain at all, you'll have to pay them at some point, sooner or later.
Therefore, we recommend that you do renew the name with your prior registrar for one additional year. Then, you can continue the transfer process to our system. You lose nothing by doing both. You'll get a one year renewal from your prior registrar, and then we will add one MORE year on to the end of your term.
If you have already paid for a domain transfer,
and it has been denied by your registrar, you can keep the transfer active,
and, as previously mentioned, continue the transfer after you have cleared
your hold status at your prior registrar. Should you choose to cancel the
transfer, however, we'll be happy to refund your money. All we need is the
domain you're trying to transfer.
TRANSFERS V- email link
If your link returns a value of "invalid key" after you paste the
approval code in, this is most likely a result of multiple emails being sent
out. The latest version of your admin approval email makes all older versions
obsolete, and any key off these old emails will not function properly. If
you receive an invalid key warning, check for a later email in your inbox.
If it's not there, contact support to have a newer one sent.
If the link you're clicking on for transfers returns this response- "Warning, your ID is invalid. Contact technical support", then the remedy is to have the entire link contained in the browser window.
Some email programs have a "page-wrap" feature that breaks our link into two parts, like this:
If you wish to verify and approve the transfer(s),
visit the following link:
https://secure.onlineaccess.net/trans.php?
email=email@domain.com&key=ti&FID=&IYD=1&secID=
For conveniences' sake, let's break this down like this:
If you wish to verify and approve the transfer(s),
visit the following link:
linkpart1
linkpart2
You will have to copy (CTRL + C) the first part of the link (which begins with "https:" and ends with "?" in the case above) and paste (CTRL + V) into the address bar your browser window. Do not hit GO or hit the Enter key yet. Return to the email and copy the second part of the link on the line below the first one (which begins with "email" and ends with "=" in the case above) and copy it into the address bar of your browser window, after the first part of the link you pasted there earlier.
In your browser window then, the address you need to go to is:
linkpart1linkpart2
TRANSFERS VI- check transfer
status
You can use the Check Transfer Status tool to manage your domain transfer
away from your previous registrar to our system.
Access the Manage section through our Member Login with your username and password, and select the Check Transfer Status link. Your domain transfers will appear. Some will require no intervention from you (marked in green). Others (marked in yellow) may require you to resubmit an admin approval email if the domain has not been approved for transfer with us. Or, you may resubmit a domain for transfer to your prior registrar if it has been approved on our end, but your prior registrar denied the transfer.
If a domain appears in red, it's status cannot be determined automatically. Please contact us for help with these domains.
A domain that has successfully completed transfer will appear in blue.
Some of the most common reasons for your prior
registrar denying the transfer include:
Not answering their confirmation email in time.
Not answering their confirmation email in the proper format.
The domain is expired or otherwise locked due to nonpayment.
LOST USERNAME/ PASSWORD
Log on to www.darkover.com/register/, and click on the Member Login link in
the Manage section. There is a "Forgot Your Password?" section, where you
can enter your email address. We will email your username and password immediately.
IMPORTANT- Depending on your mail system, it may take some time to receive,
usually no longer than 15 minutes. You must enter the email address you used
at the time of registration. If you have forgotten the username and password,
AND your email address is incorrect or out of date, you will have to provide
the last 4 digits of the credit card used to register the name. Also provide
the new, correct email address so that we can update your info and send your
username and password.
If you have forgotten your username and password, AND your email address is incorrect or out of date, AND you cannot verify your credit card information, you will be asked to provide proof of ownership and identity.
We will first need a written request to provide access to the domain. Accompany this request with a valid photo ID (passport, drivers license, etc.) If the domain is registered to a company, we will need the signatory page of the articles of incorporation for that company. All of this information is required for security reasons. If you cannot provide any or all of this information, you will not be able to get access to this domain. Please fax all of this information to (888) 905-3949. Include your contact information (email and phone), so that we may verify the information's validity.
NAMESERVER MANAGEMENT
Go to our website at www.darkover.com/register/and access the Member Login
link in the the Management section with the username and password of the account
containing the domain you wish to specify as the hostname of your new nameservers.
Click the Nameserver Management link. You will be able to create new nameservers,
edit current nameservers, or delete current nameservers. The nameserver you
wish to create must be a domain in this account. Click the New button to create
new nameservers. Then, you will choose your new server hostnames- i.e.
NS1.YOURNEWSERVERHOSTNAME.COM & NS2.YOURNEWSERVERHOSTNAME.COM. You must
also fill in the IP addresses that you wish to associate with your new hostnames.
You must use 2 unique static IP addresses- no other servers may already use
the IPs. After each nameserver submission, click the Continue button.
If your information is valid, your nameservers will be sent to the central
database. It will take 24-48 hours for your nameservers to propagate.
Please note, this is the limit of our tech support- if you need support on
how to configure your server or any other issue, you must get outside support.
RENEWALS
You can renew your domain you registered at, or transferred to, OrderYourDomains.com
for up to 10 years.
Simply log on to our website at www.darkover.com/register/, and click the "Member
Login" link in our "Manage" section. Enter the domain name in question. This
will take you to the appropriate section as some Order Your Domain customers
are still in the old system.
Old System
You will be taken to the transfer domain area. This is to enable you to transfer the domain into the new, more user friendly system. The price to transfer as well as extend the domain expiration date by one year is $8.95
New System
Enter the username and password you chose at
the time of registration. If you have forgotten the username and password
you chose, you may enter the email address you entered at the time of registration
to have your username and password emailed to you.
You will see links to all of the actions that you can perform. One of the
links is to "Renew Your Domains". Click that link, and check the box next
to each domain you wish to renew. Click the Continue button.
Choose the length of time you wish to renew each domain for. (Remember, you
can renew for up to 10 years- if your domain will expire in 3 + years, you
will only be able to renew 6 additional years.) Click the Continue button.
You will then be asked about your payment information. Click the Continue
button to finalize the renewal.
IF YOU DO NOT WISH TO RENEW YOUR NAMES- use
the "Disable Renewal Notices" link in the manager. You will not
receive further reminders to renew your names, and they will be released on
the expiration date.
DISABLING RENEWALS
If you do not wish to renew any of your domains, and you do not want to receive
renewal emails, you can stop the emails from being sent, and your domain will
expire at the end of it's term.
Simply log on to our website at www.darkover.com/register/,
and click the "Member Login" link in our "Manage" section. Enter the username
and password you chose at the time of registration. If you have forgotten
the username and password you chose, you may enter the email address you entered
at the time of registration to have your username and password emailed to
you.
You will see links to all of the actions that you can perform. One of the
links is to "Disable Renewal Notices". Click that link, and check
the box next to each domain you wish not to renew. Click the Continue button.
You will be prompted for confirmation, as this action means your domains will
be released at the end of their term. Click the "Yes" button to
finalize the disabling of your chosen domains.
REGISTRANT INFO CHANGES
We often receive requests to casually change the registrant information, since
it is the only aspect of a domain that cannot be accessed through our online
management system.
Some people wish to update their address that has changed, or the company
name, which has been bought out. Others want to remove their ownership information
for security purposes.
Changing the registrant information requires a higher level of security, since
it affects the ownership of a domain. You should also be aware that it may
affect your ownership adversely. For example, should someone file a WIPO claim
to this domain, one of the ways ICANN will resolve the dispute is to immediately
terminate a disputed domain if the information provided is known to be false.
Should you wish to go ahead with your change of ownership, we will require
some actions on your part, in order to assure good faith on your part, and
reflect security concerns on our part.
The steps for changing the registrant are as follows:
1. You should change your administrative, technical or billing contacts (at
least one of these) over to the information you wish us to use, in order for
the change to be accurate. We will cut-and-paste your information directly
from the contact you specify.
2. Make a request to support@OrderYourDomains.com to change the registrant
information. Provide the domain, your username and password, and the contact
info we are to use.
We may ask for verification from the registered contact for this domain.
OWNERSHIP CHANGE
You can use the Change Ownership link on our website to sell your domain to
a buyer, or to change the registrant info for your domain registered with,
or transferred to, Order Your Domains.
Generally, the buyer (or new registrant) uses the link, and enters their information
in. The seller's information is automatically derived from the domain. The
fees to change ownership are $35 for a standard turn-around (10-14 days),
and $199 for a rush job (1-2 days), plus a renewal fee, if the domain is about
to expire.
A form will then be generated that the buyer (or new registrant) signs and
then delivers to the seller. The seller must also sign the document, get it
notarized, and deliver it to us. The most common method of transmission is
via fax- (847) 895-4123.
This process is necessary because a domain has been ruled to be property,
like a house or car.
If you have any questions about the ownership change procedure, just let me
know.
CHANGING CONTACT INFO
Changing the admin, billing and technical contact information can be accomplished
via the Management control panel.
To begin, click the Member Login link on the left-hand side of our website
at OrderYourDomains.com. Enter your username and password. If you have forgotten
your username and password, you can enter the email address you used at the
time of registration to receive your username and password via email.
Once you're in the Management system, click the "Edit/ Manage Contact
Handles" link. A contact handle is a shorthand version of all of your contact
information. You can edit any of your contact handles here (click the "Edit"
button next to the handle), or create new ones (click the "Create New Handle"
link at the top of the page). Once you have the contact handle information
the way you want it, return to the main screen of the Manager.
Next, click the "Assign Domain Contacts" link. A list of your domains, as
well as the current IYD contact handle associated with the domains, will show.
Choose the domain you'd like to change information for, and click the Continue
button.
Choose what information you'd like to update- admin, billing and/or technical,
and click the Continue button. You may choose any of the IYD contact handles
you have set up in our system.
Click the Continue button to finalize the change. Our system will update immediately,
however, it will take 24-48 hours for the information to propagate Internet-wide.
SECURE CONTACT INFO
You may use contact info of your choice for a domain. Many people are reluctant
to use their personal information, especially if a domain may be objectionable
to some.
This is technically a violation of the Terms of Service, which state that
correct contact information must be provided. OrderYourDomains, however, will
not take action against you solely for that reason. We appreciate security
concerns, and allow you to provide whatever information you like.
Should your site be objected to, though, OrderYourDomains will attempt to
contact you. If your contact information is false, and we cannot contact you
to respond to any complaint, your domain may be deactivated.
If you need to change registrant info to something more secure, follow this
procedure:
We often receive requests to casually change the registrant information, since
it is the only aspect of a domain that cannot be accessed through our online
management system. Some people wish to update their address that has changed,
or the company name, which has been bought out. Others want to remove their
ownership information for security purposes.
Changing the registrant information requires a higher level of security, since
it affects the ownership of a domain. You should also be aware that it may
affect your ownership adversely. For example, should someone file a WIPO claim
to this domain, one of the ways ICANN will resolve the dispute is to immediately
terminate a disputed domain if the information provided is known to be false.
Should you wish to go ahead with your change of ownership, we will require
some actions on your part, in order to assure good faith on your part, and
reflect security concerns on our part.
The steps for changing the registrant are as follows:
1. You should change your administrative, technical or billing contacts (at
least one of these) over to the information you wish us to use, in order for
the change to be accurate. We will cut-and-paste your information directly
from the contact you specify.
2. Make a request to support@OrderYourDomains.com to change the registrant
information. Provide the domain, your username and password, and the contact
info we are to use.
We may ask for verification from the registered contact for this domain.
CHANGING ACCOUNT INFO
Changing your default account information can be accomplished via the Management
control panel.
To begin, click the Member Login link on the left-hand side of our website
at OrderYourDomains.com. Enter your username and password. If you have forgotten
your username and password, you can enter the email address you used at the
time of registration to receive your username and password via email.
Once you're in the Management system, if you wish to change your password,
click the "Change Your Password" link. You'll be asked for your current password,
as well as your new password twice. PLEASE NOTE: Once you hit the "Change
Password" button, your change is finalized.
If you wish to change the default account information click the "Update Account
Information" link. You'll be able to update the email address for your account,
your default registrant & contact info, your default nameservers and your
default credit card information.
NEW ACCOUNTS
If you have domains under a username and password, you can create a new account
and move a domain in your current account to that new account.
The best way to create a new account is to go to our home page and search
for a domain that does not exist, such as asdgsdfgwtertgrteqagsdfbdswtwfafvasdfweragdasfvasfasfwfasfwe.com.
When that comes up as available, click the Checkout button and then enter
the New User section. Fill out the default information for the new account,
and click Continue. (If you like, you may enter default credit card info as
the following- VISA 4444444444444444 03/03 This is a "dummy" credit card account.)
After your new account has been verified, click the Cancel button to stop
the registration. You will not be charged, and the domain will not be registered
if you click the Cancel button, but the account will still be valid.
Once you have the new account set up, you can contact support@OrderYourDomains.
Give us the domain, as well as the username and password for the current account,
and the username of the account you want us to transfer the name to.
We may contact you via email to confirm.
MERGING ACCOUNTS
If you have created more than one account with OrderYourDomains, you can merge
all of your domains into one account.
Simply provide the username and password of all the accounts you have, as
well as the username of the account you want to be the single account for
all of your domains.
We will transfer all of your domains into the account with the name you've
specified.
INTERNIC UPDATES
It usually takes two business days for updates made online at OrderYourDomains
to be seen elsewhere on the web, including hosting information.
This is standard Internet propagation time.
Additionally, some registrars whois databases are not compatible with others.
You may wish to use a central whois lookup, as one registrar may not carry
another's info. Your best bet is always to look up a domain at the registrar
of record. To find out who the registrar is for a name, go to http://www.internic.net/whois.html.
WHOIS DATABASES
WHOIS databases are specific to each registrar. If you registered the name
properly, it will show in our WHOIS database immediately. It will show in
the InterNIC central database 24-48 hours later, but might not ever display
in another registrar's database. That doesn't mean someone else can register
the name, the name record is still taken, but it might not show you as the
owner.
Your best bet is always to look up a domain
at the registrar of record. To find out who the registrar is for a name, go
to http://www.internic.net/whois.html.
EXPIRED DOMAINS
Domains that expire at OrderYourDomains are released after their term expires.
Please remember when looking at a domain's expiration date that the format
is Month/Day/Year- MM/DD/YEAR.
Domains that expire at another registrar are subject to their own policies.
They do vary from registrar to registrar, however, there are some consistencies.
There is usually a grace period, and then a period when the domain is "on
hold"- where nobody can do anything with it.
Generally, you will need to give a domain at least 30 days from the time of
expiration to be released. You cannot put in any kind of "pre-claim" on the
name. You'll have to wait until it is released by the registrar, and then
register it manually. Lately, Network Solutions has adopted the policy of
not releasing domain names. If a name expires at Network Solutions, they will
require it to be re-registered at NSI.
For a registrar's specific release policy, you should contact the registrar
that owns the name. You can find out who is the registrar for a specific name
by entering the name into the central database search engine at http://www.internic.net/whois.html.
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |